We'll Take Care Of You
MRS Packrafts are covered by warranty policies and repair services. We stand behind our products, and ensure you can buy with confidence.
All MRS packrafts come with a 3-Year warranty against material and manufacturer defects, which includes, but not limited to, abnormal leak, wear and tear. Packrafts must be directly purchased from Micro Rafting to be eligible for the warranty, and the proof of purchase may be required. For any valid warranty claims in the United States, we will replace or repair the product at no cost to the customer. For customers from other countries, we will either 1). assist with local distributor support, or 2). provide free replace or repair at discounted shipping charge.
Lifetime Replacement Discount Program
We want you to use your packraft as much and as safely as you can, but we understand damage may happen during backcountry adventures. So we make it simple: For anything that is unrepairable and outside our warranty coverage, we offer significant discounts on the replacements.
Factory Repair Service
If you need factory repair service for your packraft, please contact us for quotes.